If a client has an adverse reaction to a product or if they are dissatisfied with the product in some way, they may submit a complaint. The Complaints tab displays a high-level overview of all complaints associated with a specific client.

Click New to Record a Complaint from the Client, or click on an existing complaint to visit the Complaint's Profile in the Complaints module.

For instructions on recording and addressing client complaints, see How to Address a Complaint.

For information on other Client Profile tabs, visit the articles on Orders, Prescription Periods, Registrations, Medical Profile, Prescriptions, Credit Cards, Call Logs, Email Logs, Policies, Sales Channels, and Recurring Order.