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Prescriptions Tab – Client Profile
Prescriptions Tab – Client Profile
Miles Dinsmore avatar
Written by Miles Dinsmore
Updated over a week ago

The Prescriptions tab tracks a client’s current and past prescriptions, with their active prescription highlighted in green. In order to be in the Approved status and permitted to place orders, the client must have an active prescription from a verified physician. The client can have only one active prescription at a time.


Click New to Add a Prescription.

Click on a client's prescription to view or edit the Prescription Information, which specifies the client's diagnosis, the length of the prescription, and the cannabis products the client is permitted to purchase.

Prescription Information


The Prescription Information section outlines the amount and types of cannabis the prescription allows the client to purchase. The selection of products available to the client depends on quantity and potency limitations of the prescription, as well as which Sales Channels the client is in.

In this section, the Customer Service Representative–or CSR–entering the prescription can specify:

  • Diagnosis: The reason a patient has been prescribed cannabis.

  • Grams Per Day: Amount of cannabis allotted per day.

  • Length of Prescription (Day): How many days the prescription will be valid.

    • Note: If the prescription was affected by the COVID-19 prescription extension feature, the Extended Prescription box will be checked. This indicates the prescription received a six month extension. This should only apply to prescriptions originally set to expire between March 13, 2020 and September 30, 2020.

  • Date of Registration: The client's registration date.

  • Valid Until: The date after which the prescription expires.

  • THC and/or CBD range: The lower and upper limits of THC and/or CBD potency the client is permitted. Leaving the THC/CBD fields blank indicates that the client has no cannabinoid potency limitations.

  • Referral Code: The relevant referral code, if applicable.

  • MCR Registration Number: The client's Medical Cannabis Registry number.

  • VAC Policy Approved: If the prescription is through Veteran's Affairs Canada–or VAC–this checkbox indicates whether or not VAC has approved the prescription.

  • VAC Submission Date: The date on which the prescription was submitted for VAC approval.

  • VAC Confirmation Date: The date on which VAC approved the prescription.

Plants or Seeds

The Plants or Seeds section pertains only to clients who are permitted to grow cannabis plants at home as part of their prescription allowance. In this section, a CSR can specify:

  • Max Storage Quantity: The maximum total weight of all plants or seeds the client can have on their premises.

  • Production Area: Indicates whether the client can grow plants inside, outside, or both.

  • Max Indoor Plants: The maximum number of plants the client can grow inside.

  • Max Outdoor Plants: The maximum number of plants the client can grow outside.



In the Physician section, the CSR can select the client's prescribing physician. The prescription must come from a physician who is authorized to prescribe cannabis.

Click Find to select a physician. If the prescribing physician is not listed, Add a New Physician.

Consultation Address


The Consultation Address section describes where the medical consultation to obtain the prescription took place. Since this is often the medical office of a physician, the Use Physician Address button will auto-fill the address of the physician selected in the Physician section.



The prescription must be verified in the Verification section before the client is approved to purchase cannabis products. When entering a new prescription, the CSR must verify that the prescription is valid and that the selected physician is legally allowed to prescribe cannabis. The Seed-to-Sale software automatically tracks the date, time and user who completed the verification.

Outdated or erroneous prescriptions can be deleted, disabled, or archived. Disabling a prescription allows the client to maintain their Approved status, but prevents them from placing any orders.

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