Skip to main content
All CollectionsOrders
How to Destroy a Claimed Bottle – Order Profile
How to Destroy a Claimed Bottle – Order Profile
Andrew Day avatar
Written by Andrew Day
Updated over a week ago

In the event of a recall, a Customer Service Representative–or CSR–may need to destroy a bottle that has already been picked for an order. To destroy a bottle from the Order Profile, follow these steps:

Required permission(s): order_read, destruction_lot_read, order_update

  1. In the Orders module, select an order that has been Placed, Shipped, or Delivered.

  2. Open the Destruction tab. Here, a CSR can see all bottles associated with the order.

  3. Select a bottle that has not yet been destroyed. This opens the Destroy Bottle modal.

  4. Enter information about the destruction in the fields provided.

  5. Click Save to destroy the bottle. The field in the bottle's Destroyed column will read True.


If a mistake occurs, the CSR can Restore the Destroyed Bottle to the order.

A QA Technician can also Destroy Bottles in the Productions module.

Once the bottle or bottles have been destroyed, Reset Picking for the Order to pick new bottles.

Did this answer your question?