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How to Restore a Destroyed Bottle – Order Profile
How to Restore a Destroyed Bottle – Order Profile
Miles Dinsmore avatar
Written by Miles Dinsmore
Updated over a week ago

If a bottle is destroyed in error from an Order's Profile, a Customer Service Representative–or CSR–can reverse the destruction and restore the bottle.

Required permission(s): order_read, destruction_lot_read, order_update

  1. In the Orders module, select an order that has been Placed, Shipped, or Delivered.

  2. Open the Destruction tab. Here, a CSR can see all bottles that have been picked for the order, and each bottle's destruction status.

  3. Select a bottle that has been destroyed. This opens the Undestroy Bottle modal.

    • A destroyed bottle will read True in the Destroyed column.

  4. Click OK to restore the bottle.


Visit the Recall Process Guide for information on product recall procedures.

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