If a customer reacts adversely to a cannabis product, the licence holder must investigate the issue and, if necessary, initiate a product recall. Each licence holder must develop and follow their own Standard Operation Procedures–or SOPs–to safely conduct recalls. This article provides advice on investigating an issue and is not a replacement for a proper recall investigation strategy.
Visit the relevant Order's Profile and Generate a Dispensing Record to retrieve the affected bottle ID numbers.
Visit the Complaints module and search for recent complaints about the product.
View the affected Packaging Run or Received Inventory, and trace the product back to the Bulk Lot level.
If necessary, send a sample from the Bulk Lot to an external lab for additional testing, and Create a New Lab Report. If all cannabis in the Bulk Lot has already been sold, Repurpose Part of a Retained Sample for Further Testing.
Generate a Forensics Report to pull a list of all clients or vendors who have purchased cannabis from the affected Bulk Lot.
If the licence holder determines a recall must take place, visit the Recall Process Guide for recommended recall steps.