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Investigating Product Issues and Preparing for Product Recalls
Investigating Product Issues and Preparing for Product Recalls
Andrew Day avatar
Written by Andrew Day
Updated over a week ago

If a customer reacts adversely to a cannabis product, the licence holder must investigate the issue and, if necessary, initiate a product recall. Each licence holder must develop and follow their own Standard Operation Procedures–or SOPs–to safely conduct recalls. This article provides advice on investigating an issue and is not a replacement for a proper recall investigation strategy.


If the licence holder determines a recall must take place, visit the Recall Process Guide for recommended recall steps.

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