If the quality assurance team finds an issue with received inventory, whether packaged or bulk, the licence holder should return the inventory to the sender. This is an irreversible process, so proceed with caution. Please note that a licence holder cannot return inventory if any EA units have been sold or cased or bulk inventory has been packaged.
Required permission(s): received_inventory_read, received_inventory_update
In the Wholesale application, open the Received Inventory tab
Note: To return received bulk inventory, open the Bulk sub-tab.
Locate the desired received inventory, and click the
icon in the rightmost cell to open a menu of options.
Select Return to Sender. This opens a confirmation modal.
Read through the conditions on the modal, and check the checkbox provided to accept the potential consequences of returning inventory.
Click Confirm & Return. This removes all received EA units or bulk cannabis from the available inventory, returns it to the sender, and updates the received inventory's status to Returned.