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Getting Started

By Customer Success Team
27 articles

Process Guide: Creating & Selling Starting Materials (Plants/Seeds)

In addition to packaged cannabis products—dried cannabis, CBD oils, capsules etc.—a license holder may sell starting materials—plants and seeds—so clients can cultivate cannabis at home. Follow the processes listed here to create SKUs for plant and seed products, allow clients to order starting materials, and fulfill orders that include starting materials. Creating Plant or Seed Products 1. Create product types for Plants and Seeds, if they do not already exist. - How to Create a Product Type 2. Create a new product using one of the new product types. - How to Create a New Product 3. Create SKUs. - How to Create a New SKU for Starting Materials (Plants/Seeds) 4. Create a sales channel for Plants & Seeds, if one does not already exist, and add the products to the sales channel. - How to Create a New Sales Channel - How to Add a Product to a Sales Channel Adding Plants or Seeds to an Order Before a client can purchase starting materials, the client must be permitted to purchase and possess plants and seeds. To proceed, ensure the client meets the following conditions: 1. Ensure the client has an active prescription that allows for the purchase and possession of plants or seeds. - How to Add a Prescription 2. Ensure the Production for Own Purposes sub-tab on the client's active registration is complete. 3. Add the client to the Plants & Seeds sales channel. - How to Add a Client to a Sales Channel Fulfilling an Order with Starting Materials (Plants/Seeds) Proceed normally with the order. Once the client's payment has been processed: 1. Pick plants or seeds to fulfill the order. - How to Fulfill an Order with Plants - How to Fulfill an Order with Seeds Visit the Seed-to-Sale Process Guide for information on creating and selling packaged cannabis products.

Last updated on Feb 03, 2026

Process Guide: Orders

This article walks through all the steps involved in placing and fulfilling orders through the Seed-to-Sale software, including accepting returns and issuing refunds. Placing an Order 1. Ensure the Client's Profile includes a complete registration and an active prescription, and that the client belongs to at least one sales channel. - Process Guide: Client Registration 2. Create a new order. - How to Create a New Order - If the client pays with cash, a money order, a cheque, or an eTransfer, enter a reference number to Complete the Payment. Fulfilling an Order 1. To fulfill an order with bottled cannabis products, pick bottles from inventory, label the bottles with the client's prescription information, and package the bottles into a shipping vessel. - How to Fulfill an Order 2. To fulfill an order with plants, select a batch from which to pick the plants. - How to Fulfill an Order with Plants 3. To fulfill an order with seeds, select a Seed Lot from which to pick the seeds. - How to Fulfill an Order with Seeds Shipping an Order 1. Add the order to a Shipment Batch. - Add Orders to a Shipment Batch Delivery Once the shipping carrier delivers the order, the order's status should update to Delivered automatically. However, a Customer Service Representative–or CSR–can also manually Mark an Order as Delivered. Returning & Refunding an Order 1. If a client returns a bottled cannabis product, return the bottles to inventory. - How to Return Bottles 2. If the client paid for their order with a credit card, refund the order from the Order's Profile. If the client used another payment method, make arrangements to refund the payment offline. - How to Refund an Order 3. Return the appropriate number of grams to the client's prescription so they can submit a replacement order. - How to Return Grams to a Prescription For an overview of other workflows, visit the Process Guides for Seed-to-Sale, Creating & Selling Starting Materials, Destruction, Client Registration, Product Recalls, Wholesale, and Setting Up a New Seed-to-Sale Environment.

Last updated on Feb 03, 2026

Process Guide: Destruction

This article outlines the three stages of the destruction process: setting up Destruction Lots/sublots, destroying waste, and closing/destroying the Destruction Lots. The Destroying Waste section of this article is not an ordered list; destruction processes occur in multiple places in both the Gun App and web platform, and the Destroying Waste section is a list of every possible way to destroy and restore waste. You may complete any of the processes in the Destroying Waste section before moving on to The Closing/Destroying section. Setting up Destruction Lots Before destroying waste, you must set up the Destruction Lots, sublots, and destruction vessels that will house the material to be destroyed. 1. Create a Destruction Lot - How to Create a New Destruction Lot – Destruction Module - How to Create a New Destruction Lot – Gun App 2. Create a sublot–also known as a child lot–for the Destruction Lot. A sublot may be a single-use container or a reusable vessel. Label each sublot/child lot. - How to Create a Child Lot/Sublot – Destruction Module - How to Print a Label for a Destruction Child Lot – Destruction Module - How to Create a Child Lot/Sublot – Gun App - How to Print a Label for a Destruction Child Lot – Gun App Destroying Waste The Destroying Waste section of this article is not an ordered list; destruction processes occur in multiple modules in both the Gun App and Seed-to-Sale web platform, and this section lists all possible ways to destroy and restore waste. You may complete any of the processes for waste destruction before moving on to the Closing/Destroying section. Grow Module - How to Destroy Seeds - How to Destroy an Individual Plant - If an error occurs, Restore the Plant. - How to Destroy a Batch Subset - If an error occurs, Restore the Batch Subset. - How to Record Waste from an Individual Plant - If an error occurs, Revert the Plant Waste Destruction. - How to Destroy Grow Room Waste (Trimmings or fallen leaves from a single Grow Room Location) - If an error occurs, Revert the Grow Room Waste Destruction. - How to Destroy Batch Waste (Trimmings or fallen leaves from a single batch) - If an error occurs, Revert the Batch Waste Destruction. Productions Module - How to Destroy General Bulk Lot Waste - If an error occurs, Revert the Bulk Lot Waste Destruction. - How to Destroy Packaging Run Waste - If an error occurs, Revert the Packaging Run Waste Destruction. - How to Destroy Bottles - If an error occurs, Revert the Bottle Destruction. - How to Destroy Retained Samples - If an error occurs, Revert the Retained Sample Destruction. Work Orders Module - How to Finalize a Work Order (may produce waste) Orders Module - How to Destroy a Claimed Bottle (a bottle that has already been picked for an order) - If an error occurs, Restore the Destroyed Bottle to the order. Grow Room Module (Gun App) - How to Destroy an Individual Plant - How to Destroy Multiple Plants From a Single Batch - How to Destroy Waste from a Grow Room Location - How to Record Waste from an Individual Plant - How to Record Waste from a Single Batch Closing/Destroying the Destruction Lot Waste is not truly destroyed until the Destruction Lot is closed and destroyed. If a Destruction Lot is closed, no additional waste can go into it. A closed Destruction Lot can be reopened. However, destroying a Destruction Lot is irreversible. 1. Close all sublots within the Destruction Lot, and then close the Destruction Lot itself. This can be done on both the Web App and the Gun App. - How to Close a Destruction Lot – Destruction Module - How to Close a Destruction Lot – Gun App 2. Destroy the Destruction Lot. - How to Destroy a Destruction Lot For an overview of other workflows in the Seed-to-Sale software, visit the Process Guides for Seed-to-Sale, Setting Up a New Ample Organics Environment, Creating and Selling Starting Materials, Client Registration, Orders & Order Fulfillment, Wholesale, and Product Recalls.

Last updated on Feb 03, 2026

Process Guide: Recalls

If a license holder determines that a product recall is necessary, follow the processes below to remove the affected product from available inventory, contact relevant clients, and issue refunds. 1. Stop selling the affected product(s). Depending on the situation, the recall may be localized to a single SKU, or it may affect all SKUs of a single product. - How to Stop Selling a SKU - How to Stop Selling a Product 2. Unrelease the Packaging Run to pull the affected SKU units from the available inventory. - How to Unrelease a Packaging Run 3. Generate a Forensics Report. The Forensics Report identifies any EA units from a Bulk Lot that have already been sold or cased and lists the names and contact information of all clients or vendors who have purchased the affected units. - How to Generate a Forensics Report 4. As clients return the affected bottles, return the bottles to the inventory. - How to Return Bottles 5. Deliver refunds to clients who paid for their orders with credit cards. - How to Refund an Order 6. Return the appropriate number of grams to each client's prescription so they can submit replacement orders. - How to Return Grams to a Prescription 7. Destroy the affected product. If the recall is localized to a single Packaging Run, you will only need to destroy the affected bottles. If the recall affects an entire Bulk Lot, you must destroy all cannabis in the affected Bulk Lot. - How to Destroy Bottles - How to Destroy General Bulk Lot Waste For overviews of other workflows in the Seed-to-Sale software, visit the Process Guides for Seed-to-Sale, Setting Up a New Seed-to-Sale Environment, Destruction, Orders & Order Fulfillment, Wholesale, and Creating & Selling Starting Materials.

Last updated on Feb 03, 2026

Process Guide: Traceability from Sale to Seed

Because of the Seed-to-Sale software's detailed record-keeping capabilities, a licence holder's cannabis is fully traceable from seed to sale and beyond. This article describes how to track a bottle of processed cannabis product back through processing and production records to find the Mother plant or Seed Lot that introduced the genetic material. Step 1: Trace the bottle back to the source Bulk Lot and Production. In the final stage of the Seed-to-Sale process, Packaging Associates package bulk cannabis into saleable units–also known as bottles. As bottles are packaged, Ample Organics stores information about the bottle's source Bulk Lot, and this information is accessible at any time. Note: If the bottle is associated with an order, and the user knows the order's ID number, the user can visit the Order's Profile and retrieve the Bulk Lot information from the order's Dispensing Record. However, the process below applies to any bottle, whether or not it has been picked for an order. 1. Log into the Gun App, and scan the bottle's QR code. This opens the bottle's Overview tab, which identifies the source Bulk Lot. - Note: The Bulk Lot's name appears after the #. 2. In the Productions module, enter the Bulk Lot's name in the Search bar. 3. Click the icon to retrieve the production that contains the Bulk Lot. The Bulk Lot itself appears as a link–in teal–beneath the production's name. 4. Click on the Bulk Lot's name to open the Bulk Lot's Profile. Step 2: Trace backwards through Work Orders to find the fresh bulk cannabis harvest. Before Packaging Associates package cannabis into saleable units, Processing Technicians process fresh cannabis into its final form through a series of Work Orders. With each Work Order, the cannabis moves to a new Bulk Lot; depending on the final product, cannabis may pass between several Bulk Lots during this processing stage. To trace the cannabis back to a fresh harvest, the user must track the cannabis' journey through Work Orders and Bulk Lots and find the Bulk Lot that initially received the fresh cannabis harvest. 1. Open the Work Orders tab. 2. In the Input From Work Orders section, select a Work Order input. This opens the Work Order's Profile. - Note: If the Bulk Lot has multiple Work Order inputs, the user may need to track the cannabis back to multiple sources. 3. Find the source lot in the Input section, and click on the Lot ID to open the source Bulk Lot's Profile. - Note: If the Work Order has multiple input sources, the user may need to track the cannabis to multiple harvests. 4. Repeat steps 1-3 until locating the Bulk Lot into which the cannabis was initially harvested. More than likely, this will be a Fresh or Dry Bulk Lot, and the Bulk Lot will have harvest information in the Harvests tab. Step 3: Trace the harvest back to the parent Mother plant or Seed Lot Once a batch of plants reaches the Flowering stage, Grow Technicians create a harvest to transfer the cannabis into a Bulk Lot for processing. With the harvest's ID number, a user can trace the harvest back to the batch level, and then quickly find the Mother plant or Seed Lot that Grow Technicians used to create the batch. 1. From the Harvests tab in the Bulk Lot's Profile, click the Harvest link to jump to the Harvest's Profile. 2. Open the Plants Harvested tab. This displays a list of all plants harvested into the Bulk Lot. 3. Click the link in the Parent column. all plants in the batch should have the same parent unless the batch was cut from multiple Mother plants. - If the batch was created from cuttings from a Mother plant, this will open the Mother Plant's Profile. - If the batch was created from a Seed Lot, this will open a Seed Lot Profile. In this case, the Seed Lot is the point at which the genetic material enters the facility. - If the batch was purchased wholesale, the parent column will read "Wholesale" this text will not be a link, as this is the point at which the plants entered the user's facility, and the plants' lineage cannot be tracked further through Ample Organics. Step 4: Investigate the Mother's lineage If the batch's parent is a Mother plant, a user can trace the Mother's lineage to determine exactly when and where the genetic material first entered the facility. 1. On the Mother Plant's Profile, scroll down until the Created Via field is visible. If the Mother was taken as a cutting from another Mother plant, the profile will also have a Lineage field. - If the Mother was created from a cutting: 1. In the Lineage field, click Show to reveal the Mother plant's lineage. From top-to-bottom, the Lineage field lists the Mother plant's Mother, Grandmother, Great-Grandmother, etc. Depending on the licence holder, a Mother plant may have a long lineage. 2. Click the bottom-most link to open the oldest ancestor's Mother Plant Profile. 3. Scroll down, and click the link in the Created Via field, if applicable. - If the Mother was grown from a seed, this will open a Seed Lot Profile. In this case, the Seed Lot is the point at which the genetic material entered the licence holder's facility. - If the Mother was part of a Batch purchased wholesale, the Created Via field will read "Wholesale". This text will not be a link, as this is the point at which the plant entered the user's facility, and the plants' lineage cannot be tracked further through Ample Organics. - If the Mother was grown from a seed: 1. Click the link in the Created Via field. This will open a Seed Lot Profile. In this case, the Seed Lot is the point at which the genetic material entered the licence holder's facility. - If the Mother was part of a batch purchased wholesale, the Created Via field will read "Wholesale". This text will not be a link, as this is the point at which the plant entered the user's facility, and the plants' lineage cannot be tracked further through Ample Organics.

Last updated on Feb 03, 2026

Process Guide: Client Registration

Before a client can order cannabis through the Seed-to-Sale software, they must register with complete personal information, submit relevant medical documents, have an active prescription, and belong to at least one sales channel. Follow the steps below to guide a new client through the registration process and into the Approved status. 1. Create a new client. A Customer Service Representative–or CSR–can create a new client from scratch through the Clients module, by accepting an AmpleCare submission, or by completing a registration submitted through the Client Portal. If a client creates a registration through the Client Portal, proceed to step 2 to complete their registration. - How to Add a New Client - How to Accept Pending AmpleCare Submissions 2. When the registration form is complete and medical documents are pending, move the client to Pending Verification status. - How to Change a Client's Registration Status 3. When the medical documents are received, enter the client's prescription and physician information. Then, update the client's active registration to reference the prescription. - How to Add a Prescription 4. Add the client to a sales channel. Clients can only purchase products that belong to the same sales channel(s). - How to Add a Client to a Sales Channel 5. Change the client's registration status to Approved. - How to Change a Client's Registration Status 6. Generate a Registration Document. - How to Generate a Confirmation of Registration Document 7. Send the client an email confirmation to inform them that their registration has been approved. - How to Send a Confirmation Email (select Registration Approved template) For an overview of other workflows in the Seed-to-Sale software, visit the Process Guides for Seed-to-Sale, Setting Up a New Seed-to-Sale Environment, Creating and Selling Starting Materials, Destruction, Orders & Order Fulfillment, Wholesale, and Product Recalls.

Last updated on Feb 03, 2026

Fulfillment & Shipping Hardware

Throughout the order fulfillment and shipping process, Fulfillment Associates interact with the Seed-to-Sale software through specialized hardware, including the scanner gun, printers, and scales. This article summarizes the hardware a Fulfillment Associates can expect to use as part of the Order Fulfillment and Packaging workflow. Hardware used in this workflow must be integrated with Ample Organics. Contact the Ample Organics Hardware Support team to Add a New Printer, or visit the Settings module to Add a New Scale or Test a Scale's Connection. Scanner Gun Model: Zebra MC3200 Purpose: The MC3200 scanner gun hosts the Ample Organics Gun App, and allows you to interact with objects tagged with QR codes–during the order fulfillment workflow, Fulfillment Associates can expect to scan Locations, Bottles, Orders, and Bulk Lots. Several essential functions in the seed-to-sale process are exclusive to the Gun App. Visit the MC3200 User Guide. Label Printer Model: Zebra ZD420 Label Width: 4" Purpose: Prints GS-128 case labels and shipping labels at the standard 4x6 size. Visit the ZD420 User Guide. Letter Size Paper Model: Unspecified. A license holder may use their preferred printer model. Purpose: Prints shipping documents, invoices, fulfillment documents, etc. Product Label Printer Model: Epson C7500 Label Width: 1.8" up to 4" Purpose: The Epson C7500 printer is used in both the packaging and order fulfillment processes to print generic product labels. Please note that this printer only prints one size of label at a time. Visit the Epson C7500 User Guide. Plant and Product Label Printer Model: ZT410 (600dpi) Label Width: Up to 4" Purpose: The ZT410 printer specializes in printing labels with predefined fields. The 600dpi version prints patient information labels as part of the order fulfillment process. Visit the ZT400 User Guide. Learn more about the types of hardware used in the Grow and Packaging workflows.

Last updated on Feb 03, 2026

Process Guide: Wholesale

This article describes all necessary steps to create and fulfill Sales Orders in the Wholesale application. A Sales Order may contain cases of packaged EA units or Bulk Packs of unpackaged cannabis. To begin this process with Packaged Items, the license holder will need a base product and SKU with EA units available for purchase. For information on these steps, visit the Seed-to-Sale Process Guide. To begin this process with Bulk Items, the license holder will need a Bulk Lot. Package Cases for Wholesale This stage is only necessary to sell packaged products through the Wholesale application. 1. Select a SKU that will be made available for wholesale purchases, and create a Case SKU. - How to Create a Case SKU 2. Package EA units in cases through a Casing Run. - How to Create a Casing Run 3. Label the cases. When stockpiling inventory for future purposes, mark each case with an Internal Case [4x6"] label to facilitate inventory management. Once cases are selected for a sales order, return to this tab to print province-specific labels. - How to Print Case Labels Note: All Packaging Runs and Received Inventory records that contributed EA units to the Casing Run must be released before the cases can be shipped. Configure Vendors & Establish Payment Terms 1. Add vendors and configure vendor information, including the vendor's point-of-contact and shipping address. - How to Add a Vendor - How to Add a Vendor Contact - How to Add a Vendor Address - How to Add a Vendor Website (not mandatory) 2. Ensure the vendor receives internal approval before proceeding. - How to Approve a Vendor 3. In collaboration with vendors, develop a menu of agreed-upon payment terms. - How to Add a Payment Term Create a Sales Order 1. In response to a vendor's purchase order–a request for a wholesale order–create a Sales Order to accept the request and confirm the transaction. A Sales Order may contain Packaged or Unpackaged cannabis. - How to Create a Sales Order–Packaged Items - How to Create a Sales Order–Unpackaged Items 2. Ensure the Sales Order receives internal approval before proceeding. - How to Change a Sales Order's Status 3. Download a Sales Order invoice and send it to the vendor. - How to Download a Sales Order Invoice Create and Fulfill Shipments 1. Create a shipment to fulfill part or all of the sales order. This process is slightly different if the Sales Order is Packaged or Unpackaged. - How to Create a Shipment–Packaged Items - How to Create a Shipment–Unpackaged Items 2. If the shipment contains bulk cannabis, print a label for each Bulk Pack. - - How to Print Bulk Pack Labels 3. Ensure the shipment receives internal approval before proceeding. - How to Manage a Shipment's Status (mark as Approved) 4. Download a shipment invoice and send it to the vendor. The shipment invoice summarizes the goods packed and shipped to a vendor in a given shipment and serves as a financial snapshot for the license holder to request payment from the vendor. The shipment invoice doubles as a picking list for Fulfillment Associates to use when picking and packing a shipment, so download and print another copy to use internally. - How to Download a Shipment Invoice 5. Pick and pack the shipment. Unlike the order fulfillment process for client orders, picking and packing shipments for sales orders does not require scanning confirmation through the Gun App. 6. Once the line items in the shipment have been picked and packed, download a packing slip to include with the shipment, and mark the shipment as Picked and Packed. - How to Download a Packing Slip - How to Manage a Shipment's Status (mark as Picked and Packed) 7. Once the shipment is shipped out, mark it as Shipped. This removes the cases in the shipment from the license holder's inventory. - How to Ship a Shipment 8. Once the vendor receives the shipment, mark it as Delivered. - How to Mark a Shipment as Delivered If the sales order will be fulfilled through multiple partial shipments, repeat this process as necessary. Finalize the Sales Order 1. As the vendor receives shipments, mark the sales order as Partially Fulfilled. Once the sales order has been completely fulfilled, mark the sales order as Fulfilled. - How to Change a Sales Order's Status (Mark as Partially Fulfilled or Fulfilled) For an overview of other workflows in the Seed-to-Sale software, visit the Process Guides for Destruction, Orders & Order Fulfillment, Product Recalls, Creating and Selling Starting Materials, and Receiving Inventory.

Last updated on Feb 03, 2026

Role Overview: Grow Technicians

Grow Technicians work in a licence holder's grow rooms to ensure optimal growing conditions for cannabis plants. This includes propagating plants, managing irrigation systems and photoperiods, and harvesting mature cannabis plants. Depending on the licence holder, grow room responsibilities may be split between multiple positions with varied seniority, and individual Grow Technicians may have highly specialized roles. Grow Technicians work primarily in the Grow module on the web platform and the Grow Room module on the Gun App, and interact with the Seed-to-Sale software through Specialized Grow Hardware. Key tasks for Grow Technicians include: - Creating batches - How to Create a Batch from a Seed Lot - How to Create a Batch from a Cutting Report - How to Create a Batch from Cuttings (Gun App) - How to Create a Batch from Wholesale Plants - Labelling plants and batches - How to Print a Plant Label - How to Print a Plant Label (Gun App) - How to Print a Range of Plant Labels - How to Print a Range of Plant Labels (Gun App) - How to Print a Batch Tag - How to Print a Batch Tag (Gun App) - Marking/Unmarking plants as Mothers - How to Change a Plant's Mother Status - How to Change a Batch's Mother Status - Moving plants and batches - How to Move an Individual Plant - How to Move Multiple Plants with Quick Move - How to Move a Batch or Batch Subset - Advancing plants through the stages of cultivation - How to Advance the Stage of an Individual Plant - How to Advance the Stage of All Plants in a Single Location - Harvesting plants - How to Open a Harvest (Gun App) - How to Open a Harvest (Grow Module) - How to Harvest Plants - Recording plant waste - How to Record Waste from an Individual Plant (Gun App) - How to Record Waste from an Individual Plant (Grow Module) - How to Record Waste from a Single Batch (Gun App) - How to Destroy Batch Waste (Grow Module) - How to Destroy Waste from a Grow Room Location (Gun App) - How to Destroy Grow Room Waste (Grow Module) - Destroying plants - How to Destroy an Individual Plant (Gun App) - How to Destroy an Individual Plant (Grow Module) - How to Destroy Multiple Plants From a Single Batch (Gun App) - How to Destroy a Batch Subset (Grow Module) The Grow and Grow Super security roles are ideal for Grow Technicians.

Last updated on Feb 03, 2026

Process Guide: Seed-to-Sale

This walk-through article tracks every step in the seed-to-sale process, from creating a new batch of plants to closing a Packaging Run to making SKUs available for purchase. Some tasks take place on the Seed-to-Sale web platform, while others take place on the Gun App, so you will need both a computer station and a scanner gun to complete this process. This process guide is specific to packaged cannabis products. For information on selling plants and seeds, visit the Process Guide: Starting Materials. Cultivation Stage–Growing & Harvesting Plants 1. Create a new batch, either from wholesale plants, from a Seed Lot, or cuttings from a Mother plant (Choose one method). - How to Create a New Wholesale Batch - How to Create a New Batch from a Seed Lot - How to Create a New Batch from Cuttings – Gun App or How to Create a New Batch from Cuttings – Grow Module - After creating the batch, label the batch with batch tags, individual plant ID labels, or both. This is possible through the Grow module or Gun App. 2. Advance the stage of all plants in the batch as they develop (Propagation > Vegetation > Flowering). This is possible through several methods, as plants in the same batch may mature at different rates: - How to Advance the Stage of an Individual Plant - How to Advance the Stage of All Plants in a Single Location - How to Advance a Batch Subset - As plants mature, move the plants between rooms to expose them to the ideal environmental conditions. This is possible through several methods: - How to Move an Individual Plant - How to Move a Batch or Batch Subset - How to Move Plants with Quick Move 3. Before harvesting plants, create a Bulk Lot to contain the bulk fresh cannabis. - How to Create a New Bulk Lot - After creating the Bulk Lot, label the lot with a unique barcode. - How to Print a Bulk Lot Barcode 4. Open the batch for harvest (Choose one method). - How to Open a Harvest – Gun App - How to Open a Harvest – Grow Module 5. Harvest fresh bulk cannabis into a Bulk Lot, and discard any waste. - How to Harvest Plants 6. Close the harvest, to mark the harvest as 'finished'. - How to Close a Harvest Production Stage–Processing Plants into Saleable Products 1. Create a work order for each unique processing event the cannabis undergoes. Depending on the final product, cannabis may be processed through several unique work orders. For examples of how to use Work Orders to produce a variety of product types, visit the Work Order Workflows section. - How to Create a New Work Order - How to Finalize a Work Order - How to Close a Work Order 2. Once the cannabis is in its final form, retain a sample for QA purposes. - How to Set Aside a Retention Sample - After creating the retention sample, label the sample immediately. - How to Label a Retention Sample 3. Create a lab report and send a sample to an external laboratory for analysis. - How to Create a New Lab Report. 4. Once the external lab responds with the test results, update the lab report. Once the lab report is fully populated, release the lab report and set its status to Active. - How to Update a Lab Report with COA Results 5. Release the Bulk Lot. This indicates that the Bulk Lot has passed the QA stage, and any cannabis from the lot is fit for consumption. - How to Release a Bulk Lot Product Stage–Creating, Packaging, & Marking Products for Sale 1. Ensure the Products module has the proper product types configured. - How to Create a New Product Type 2. Create a new product, and add the product to any relevant sales channels. - How to Create a New Product - Add Product to a Sales Channel 3. Create one or more stock-keeping units–also known as SKUs. - How to Create a New SKU - How to Set Up a SKU for Client Sales 4. Create a new Packaging Run. This is possible through multiple methods: - How to Create a New Packaging Run - How to Create a Mass Packaging Run - After creating a Mass Packaging Run, label each bottle with a unique barcode. This is possible as part of the Mass Packaging Run workflow, or through the SKU's Packaging Runs tab. - How to Print EA Unit Labels for a Mass Packaging Run – Bulk Lot Profile - How to Print EA Unit Labels for a Packaging Run – Products Module 5. Package the product into saleable units. If you opt to create a Mass Packaging Run in step 4, this step is irrelevant. - How to Package Cannabis 6. Once the run is complete, close the Packaging Run. This prevents Packaging Associates from adding units to the run (Choose one method). - How to Close a Packaging Run – Products Module - How to Close a Packaging Run – Gun App 7. Release the Packaging Run. This adds all units packaged in the run to the license holder's available inventory. - How to Release a Packaging Run As clients purchase units, follow the Orders Process Guide to create and fulfill new orders. If the license holder accommodates wholesale purchases, visit the Wholesale Process Guide for insight into how the Seed-to-Sale process interacts with the wholesale workflow.

Last updated on Feb 03, 2026

Process Guide: Receiving Inventory

This article describes the necessary steps to receive inventory from an external source. Most of this workflow is specific to receiving packaged inventory, a process that includes logging the received EA units, testing the received cannabis, and releasing the EA units for public sale. Many of these steps are not necessary when receiving bulk inventory. 1. Add the received inventory through the Wholesale application. If the received inventory contains packaged items, you must associate the new Received Inventory record with an existing product and SKU, and with a Bulk Lot. You can choose from a menu of existing Bulk Lots or create a new Bulk Lot as part of the workflow. - How to Add Received Inventory–Packaged Inventory - How to Add Received Inventory–Bulk Inventory 2. Print labels for the received EA units. - How to Print Labels for Received Inventory 3. If the Received Inventory record is associated with a Bulk Lot without an active lab report, send a sample to an external lab for testing. To have sample weight/volume/discrete units available, a user must return mass to the Bulk Lot. 1. Return mass to the Bulk Lot. - If the received SKU is non-discrete, reclaim one or more EA units through the Gun App. - How to Reclaim Bottles 2. How to Create a Lab Report 3. How to Update a Lab Report with COA Results 4. How to Release a Bulk Lot 4. Update the Received Inventory record's QA status to Released. This adds the received EA units to the SKU's available inventory count, which enables clients to purchase the units through the Client Portal. - How to Release Received Inventory For an overview of other workflows, visit the Process Guides for Seed-to-Sale, Wholesale, Destruction, Setting Up A New Seed-to-Sale Environment, Orders & Order Fulfillment, Product Recalls, and Creating and Selling Starting Materials.

Last updated on Feb 03, 2026

Glossary

Amendment: A change in a client’s registration documents. Batch: A quantity group of pre-harvest cannabis plants of the same type produced at one time. Bulk Lot: The largest unit of harvested product. Bulk Lots can only exist in a Production and are geared toward managing bulk cannabis inventory before manufacturing, testing, packaging, or distribution. Cannabinoids: Cannabinoids are the chemical compounds in cannabis that interact with receptors in the human body to produce medicinal or psychoactive effects. Destruction Lot:A virtual garbage can into which waste is discarded. A Destruction Lot may contain any number of Sublots, which are the physical vessels that house destroyed material. Flowering Stage: The flowering stage refers to the third and final stage of a cannabis plant's lifecycle. In this stage, Grow Technicians expose plants in the vegetation stage to 12 hours of light and 12 hours of darkness every 24 hours. This prompts the cannabis plants to flower, developing the buds that the license holder harvests and processes into saleable products. Mother Plant: A plant identified for cloning. Cuttings are taken from Mother Plants to create new batches of genetically identical plants. This helps to preserve desirable traits. Packaging Run: A specialized process for tracking finished product as it is distributed into retail-ready bottles and bundles. Payment Term: A payment term is an agreement between a license holder and a vendor that determines how long the license holder expects to receive payment after sending a sales order invoice to the vendor. For example, the NT30 payment term indicates that the vendor should pay the license holder no more than 30 days after receiving the sales order invoice. Prescription Period: A prescription period is 30 days, the first of which begins the day the client receives their first order from a new prescription. Within every 30 days, the client has a gram allowance that they can use to order cannabis products. Once the client exhausts their gram allowance they must wait until the next prescription period before they can order more cannabis. Production: A production is the highest-level unit of organization for production processes. A single production contains one or several Bulk Lots, the largest unit of bulk-harvested cannabis of a single form and strain. Propagation Stage: The propagation stage refers to the earliest stage of a cannabis plant's lifecycle. This is when a seed is planted, develops a tap root, and eventually sprouts into a seedling, or when a cutting from a mother plant is planted and begins developing its root system. The propagation stage is followed by the vegetation stage. Renewal: An extension of a client’s registration. This must be associated with an active prescription that has a new expiry date. Retained Sample: A small amount of harvested product from a Bulk Lot that is kept in a vault location. Health Canada requires that retention samples are kept for one year after the date of the last sale or provision of any portion of a lot or batch. For each sample, the Seed-to-Sale software records the location, weight, creation date, and the date of any updates. Sales Channel: A method by which clients are matched with products appropriate for their needs, and restricted from purchasing other products. For a client to purchase a product, the client and the product must belong to the same sales channel. Sales Order: A sales order is a response to a vendor's purchase order–a request for a wholesale order. After receiving a purchase order, a license holder creates a sales order to accept the request, confirm their end of the transaction, and manage shipments to the vendor. Seed Lot: A collection of seeds that are used to grow new cannabis plants. All seeds in a seed lot will be of the same strain. Shipment: A shipment is an event through which lime items requested in a sales order are delivered to a vendor. A sales order may be fulfilled through a single large shipment or several small shipments. SKU: A Stock Keeping Unit identifies a single inventory item. One product may have several SKUs. For example, Blue Dream cannabis may be available in 5g, 10g, or 20g bottles, and each of these options is a distinct SKU. Each SKU can be available in different quantities. Stick Week: The time, in calendar weeks, at which a batch or plant was created. The stick week value will be between 1-52 and represents a week of the year. For example, a batch with a stick week of 26 was created in the 26th week of the year. Sublot:A sublot, also known as a child lot, is a vessel that houses waste until it is physically destroyed. A sublot is a sub-unit of a Destruction Lot, and all sublots belonging to a Destruction Lot are destroyed at once. Terpene: Terpenes are essential oils present in all plants which contribute to the plant's smell and taste. When a license holder sends a Bulk Lot sample to an outside laboratory for testing, the lab analyzes the sample's terpene profile and includes this information in the Certificate of Analysis. Tote: Bags, or other containers, of product which are components of a Bulk Lot. Since Bulk Lots are often too large to manage all at once, they are broken up into totes. These totes get entered into the system and tracked as they are moved around. Vegetation Stage: The vegetation stage refers to the second stage in a cannabis plant's lifecycle. In this stage, seedlings mature into bushes, and the cannabis plant develops new branches and leaves. In the vegetation stage, plants are exposed to 18 hours of light and six hours of darkness in each 24 hours. The vegetation stage is followed by the flowering stage. Vendor: A vendor is any partner company with whom the license holder has agreed to buy or sell large cannabis orders in wholesale transactions. Usually, a vendor is a customer–a retailer who purchases cannabis to sell to the public. However, for a retailer using the Wholesale application, a vendor would be a supplier–the license holder from whom the retailer purchases cannabis. Work Order:A Work Order is a processing event that affects the aggregate weight of cannabis in a Bulk Lot and converts the cannabis from one form to another. Work Order types include drying, oil extraction, encapsulation, decarboxylation, and baking. Weight Event: An individual action that impacts the total weight of a Bulk Lot. For example, when an amount is taken for packaging or a lab report. Weight events can be positive or negative.

Last updated on Feb 03, 2026

Packaging Hardware

Throughout the packaging process, Packaging Associates interact with the Seed-to-Sale software through specialized hardware, including the scanner gun, printers, and scales. This article summarizes the hardware a Packaging Associate can expect to use as part of the packaging workflow. Hardware used in this workflow must be integrated with the Seed-to-Sale software. Contact the Ample Organics Hardware Support team to Add a New Printer, or visit the Settings module to Add a New Scale or Test a Scale's Connection. Scanner Gun Model: Zebra MC3200 Purpose: The MC3200 scanner gun hosts the Ample Organics Gun App, and allows you to interact with objects tagged with QR codes–in the packaging workflow, Packaging Associates can expect to scan Locations, Destruction Lots, Totes, Bottles, Orders, and Bulk Lots. Several essential functions in the seed-to-sale process are exclusive to the Gun App. Visit the MC3200 User Guide. Inventory Label Printer Model: Zebra TLP 2824 plus Label Width: 2.25" Purpose: The TLP2824 printer is the workhorse of the production facility. Its purpose is to print the QR code labels for all objects that interact with the Scanner Gun and Gun App: User ID tags, Plants, Batches, Locations, Destruction Lots, Seed Lots, Totes, Bottles, Orders, and Bulk Lots. Visit the TLP2824 User Guide. Scale Model: Unspecified. A license holder may use their preferred scale model, provided it accommodates the weight range below. Weight Range: 0.1g-15kg Purpose: Used to weigh dried cannabis and extracts. Product and Inventory Label Printer Model: Epson C7500 Label Width: 1.8" up to 4" Purpose: The Epson C7500 printer is used in both the packaging and order fulfillment processes to print generic product labels. Please note that this printer only prints one label size at a time. Visit the Epson C7500 User Guide. Preprinted Product and Inventory Label Printer Model: ZT410 (600dpi) Label Width: Up to 4" Purpose: The ZT410 printer specializes in printing labels with predefined fields. The 600dpi version prints product labels containing lab report values during the Packaging process. This printer is also necessary as part of the Fulfillment & Shipment workflows Visit the ZT400 User Guide. Learn more about the types of hardware used in the Grow and Fulfillment & Shipment workflows.

Last updated on Feb 03, 2026

Grow Hardware

Throughout cannabis production, Grow Technicians interact with the Seed-to-Sale software through specialized hardware, including the scanner gun, printers, and scales. This article summarizes the hardware a Grow Technician can expect to use as part of the grow room workflow. Hardware used in this workflow must be integrated with the Seed-to-Sale software. Contact the Ample Organics Hardware Support team to Add a New Printer, or visit the Settings module to Add a New Scale or Test a Scale's Connection. Scanner Gun Model: Zebra MC3200 Purpose: The MC3200 scanner gun hosts the Ample Organics Gun App, and allows you to interact with objects tagged with QR codes–in the Grow workflow, Grow Technicians can expect to scan Plants, Batches, Locations, Destruction Lots, Seed Lots, and Bulk Lots. Several essential functions in the Seed-to-Sale process are exclusive to the Gun App. Visit the MC3200 User Guide. Tag Printer Model: Zebra TLP 2824 plus Label Width: 2.25" Purpose: The TLP2824 printer is the workhorse of the production facility. Its purpose is to print the QR code labels for all objects that interact with the Scanner Gun and Gun App: User ID tags, Plants, Batches, Locations, Destruction Lots, Seed Lots, Totes, Bottles, Orders, and Bulk Lots. Visit the TLP2824 User Guide. Label Printer Model: ZT410 (200dpi) Label Width: Up to 4" Purpose: The ZT410 printer specializes in printing labels with predefined fields. The 200dpi version is used in grow rooms to print plant loop labels. Visit the ZT400 User Guide. Scale Model: Unspecified. A license holder may use their preferred scale model. Purpose: Used to input fresh bulk weight into the Seed-to-Sale software. Learn more about the types of hardware used in the Packaging and Fulfillment & Shipment workflows.

Last updated on Feb 03, 2026

Process Guide: Setting Up a New Seed-to-Sale Environment

Every licence holder has different needs, offers different products, and employs different processes, and Ample Organics accommodates these unique workflows by allowing each licence holder to customize options throughout the Seed-to-Sale software the meet the needs of their facility. When a licence holder initially signs up with Ample Organics, their first course of action should be to customize settings in their Seed-to-Sale environment according to their specific needs. This article lists the most essential tasks a licence holder must complete when setting up a new Seed-to-Sale environment. Please note that these settings and options can be changed or modified at any time. Grow - Configure Grow Rooms & Locations A Grow Room is any room dedicated to growing and caring for cannabis plants. A Grow Room breaks down further into Child Locations–a row, table, or shelf within the room. Adding Child Locations allows Grow Technicians to be specific about a plant's exact location in a Grow Room. Each Grow Room or location saved to the Grow module should correspond with a real-life room or location at the licence holder's Grow facility. A new Seed-to-Sale environment does not come with any Grow Rooms pre-configured. However, based on experience with licence holders of all sizes, Ample Organics has prepared some General Guidelines for Necessary Grow Rooms for any facility. - After creating grow rooms, print barcodes to label each Grow Room and Child Location. - **Create Cannabis Strains**When entering information on a new Seed Lot or batch, a Grow Technician selects from a menu of cannabis strains. A new environment does not come with cannabis strains pre-configured; it is up to the licence holder to add the cannabis strains grown at their facility. - Create Batch TypesWhen creating a new batch, a Grow Technician selects a Batch Type to indicate the batch's purpose. For example, some batches are specifically for production, while other batches are test batches for research and development. A new Seed-to-Sale environment comes with a Production Batch Type pre-configured. Depending on the needs of the facility, a licence holder might add Batch Types for Mother Plants, Phenotype Selection, Research & Development, Tissue Culture, Wholesale or more. Productions - **Configure Vault Locations & Picking Bins**A Vault or Picking Bin is any location that houses inventory, such as Seed Lots, retained samples, packaged products, or bulk cannabis. When creating a new Bulk Lot, a Processing Technician selects a Vault or Picking Bin to house the lot. A new Seed-to-Sale environment comes with the following Vaults & Picking Bins pre-configured: Bulk, QA Bulk, Shake, QA Packaged, QA Quarantine, Irradiation, Fresh, Drying, Extraction Room and Trim. The licence holder should rename these default locations to suit the needs of their facility, and if necessary, add additional locations. - After creating Vaults and Picking Bins, Print a Barcode Label for each location. - **Create Cannabis Forms**A cannabis form is the specific form of cannabis in a Bulk Lot. For each stage of production, Processing Technicians create Work Orders to convert the Bulk Lot from one form to another–for instance, from Oil Extract to Capsules. A new Seed-to-Sale environment comes with the following cannabis forms pre-configured: Large Flower, Small Flower, Trim, and Shake. Depending on the facility's processing practices, a licence holder might add cannabis for Fresh, Dried, Milled, Extract, Oil, Capsules, and more. Cannabis forms fall into one of three categories: Flowering, Non-flowering, and Untracked. When creating a new cannabis form, ensure the appropriate category is selected. Work Orders - **Create Work Order Types**A Work Order Type is a specific process that converts cannabis from one form to another as it is processed into a saleable product. Between harvest and sale, cannabis may be processed through several Work Order Types. A new environment comes with the following Work Order Types pre-configured: Drying, Extraction, Dilution, and Milling. Depending on the specific processing techniques used at the facility, a licence holder might add Work Order Types for CO2 Extraction, Curing, Decarb, Trimming, Encapsulation, Pre-Rolling, Baking, or more. Products - **Create Product Types**Product types help the Seed-to-Sale software recognize the nature and needs of a product. When creating a new product, the product's type determines the fields available in the SKU’s Profile and how the SKU's Cannabinoid Potencies will be displayed in the Client Portal. Product types also dictate whether or not a product is measured in discrete units, which means the product is in a form that can be counted at the unit level, like pre-rolls, capsules, and cookies. A new environment does not come with any product types pre-configured; it is up to a licence holder to determine the product types necessary for their facility. Destruction - **Manage Destruction Vessels**While some licence holders use single-use containers like paper clipping bags to house plant waste, others use reusable vessels like plastic garbage bins. Each reusable vessel configured in Ample Organics should correspond with a real-life destruction vessel. A new environment does not come with any destruction vessels pre-configured; it is up to a licensed producer to input the reusable destruction vessels used at their facility. - After creating reusable destruction vessels, Label Each Vessel. - **Set Up Destruction Reason Codes**When you perform a destruction event anywhere throughout the Seed-to-Sale process, you must select a destruction reason code to indicate why the destruction took place. A new Seed-to-Sale environment comes with the following destruction reason codes pre-configured: Mold, Trimming, Spillage, and Non-viable. The licence holder should determine the acceptable reasons for destruction at their facility, and customize this list as necessary. Additional reasons might include Defoliation, Harvest to Branch Level, Over-processed, or Plant is Male. - **Set Up Destruction Substance Types**When you perform a destruction event anywhere throughout the Seed-to-Sale process, you must select a destruction substance type to indicate the specific substance being destroyed. A new environment comes with the following destruction substance types pre-configured: Cannabis Oil, Dried Cannabis, Root Ball, and Seedling. Depending on the facility, a licence holder might add destruction substance types for Seeds, Resin, Extract, Vegetating Plant, Flowering Plant, Trim, and more. Destruction substance types fall into one of three categories: Flowering, Non-flowering, and Untracked. When creating a new substance type, ensure the appropriate category is selected. - **Create Destruction Lots**Health Canada regulations require licence holders to track and report every gram of cannabis that passes through their facility, including any material sent for destruction. In the Seed-to-Sale software, waste is recorded and destroyed through Destruction Lots. Destruction Lots break down further into Sublots/Child Lots, which are the physical vessels that house waste until the waste is physically destroyed. Depending on the licence holder, a sublot/child lot may be a single-use container or a reusable vessel. A new environment does not come with any Destruction Lots or sublots pre-configured; it is up to the licence holder to create Destruction Lots and sublots before cannabis production begins. Additionally, to keep Destruction Lots consistent and organized, a licence holder should come up with a naming convention for the lots. - After creating sublots/child lots, Label Each Destruction Child Lot. Settings - **Create Sales Channels**Sales Channels match clients with products; for a client to purchase a product, the client and product must be part of the same sales channel. This allows the licence holder to enable a client to purchase some products, but not others, depending on the conditions of the client's prescription. A new Seed-to-Sale environment does not come with any sales channels pre-configured; it is up to a licence holder to determine appropriate sales channels for their facility. Suggestions for sales channels include All Products, Accessories, Oil Products, Flower Products, Capsule Products, and Plants & Seeds. - **Create or Adjust Security Roles**Security roles determine the modules and functions users can access depending on their position and rank. For example, a Grow Technician should have the Grow security role, which allows the technician to view and edit content in the Grow module and the Grow Room module in the Gun App but prevents them from accessing data in other modules. A new Seed-to-Sale environment comes with several Seeded Security Roles. Administrators can customize these roles, or create new roles altogether, to better suit the needs of their facility. However, Ample Organics recommends the licence holder adhere as closely as possible to the default security roles. - **Create Users**Administrators must add each employee who requires access to the Seed-to-Sale software as a user with a distinct username and password. When creating a new user, the administrator should select a security role that best suits the employee's role. Ample Organics' support team will create at least one user with admin privileges for each new Seed-to-Sale environment. From there, it is up to the administrator(s) to create users and assign security roles and permissions. After customizing the Seed-to-Sale environment to fit the needs of their facility and processes, a licence holder can begin the Seed-to-Sale Process.

Last updated on Feb 03, 2026

Role Overview: Customer Service Representatives

Customer Service Representatives–or CSRs–interact directly with a license holder's clients to ensure the clients are satisfied. This may include guiding new clients through registration, matching clients with products, helping clients place orders, and responding to questions and complaints. Depending on the license holder, customer service responsibilities may be split between multiple positions or combined with other roles. CSRs work primarily in the Clients, Orders, and Discounts modules. Key tasks for CSRs include: - Overseeing the Client Registration Process - Managing sensitive client information, including credit card/payment details and policy information. - How to Add a Credit Card - How to Add a Policy - Placing orders on behalf of clients - How to Create a New Order - Recording and responding to complaints - How to Record a Complaint - How to Close a Complaint - Logging correspondence with clients - How to Create a Call Log - Creating and managing discount codes - How to Create a New Discount - Managing physician profiles - How to Add a New Physician - Amending or renewing client registrations as necessary - How to Request a Registration Amendment - How to Manually Amend a Registration - How to Request a Registration Renewal - How to Manually Renew a Registration A CSR should also be prepared to help clients navigate the Client Portal. The CSR or CSR Super security roles are ideal for Customer Service Representatives.

Last updated on Feb 03, 2026

Requesting Production Data Correction

Effective January 1st, 2020, Ample Organics will implement a new standard operation procedure for processing data correction requests in a production environment. Requests for correction of data in a production environment must come through the appropriate channel and must be submitted by an authorized user. Authorizing Data Correction Users Authorized Users Ample Organics requires that our license holders provide a list of users they authorize to make data correction requests. Requesting Additional Authorized Users A list of authorized users must be provided to a license holder’s account manager at Ample Organics. When requesting additional users, the following information is required: - First name - Last name - Email address (email address associated with the user’s Seed-to-Sale account) - Each user's Seed-to-Sale username Enabling Authorized Users The account manager will provide the list of authorized users to the AmpleSupport team who will tag each of the supplied users within our ticketing system. Tagging the authorized users ensures the data correction form is visible on the Ample Organics Knowledge Base, and that any users without this tag are unable to submit data correction requests. Submitting Data Correction Requests Approved Submission Methods Authorized users must submit requests for data correction via the Ample Organics Support Portal/Knowledge Base at support.ampleorganics.com. Only authorized users have access to a secondary ticket form specifically for data correction requests. Declined Submission Methods Data correction requests submitted through any of the following support channels will be automatically declined: - Via phone at 1-(866)-691-8407 - Via direct email to Ample Organics employees A user who submits a data correction request will be asked to re-submit through one of the approved submission methods. Data Correction Submission Form To process a data correction request, Ample Organics has provided a dedicated data correction submission form. All fields within the form are required and a request cannot be submitted without this information. The following items are captured within the form: - Subject Line - Description - What type of data needs to be corrected? - What type of values need to be corrected? - Data correction details (eg. Batch IDs, Plant IDs, etc.) - Why does this data need to be corrected? The submission of this form generates a Data Correction ticket where all further communication regarding the request will take place. Applying Data Correction Ample Support Tooling Upon receiving a data correction request, an Ample Organics Customer Support Representative–or CSR–assesses the ticket and gathers any further clarification or required information. Once assessed, data correction requests are assigned to leads or managers of the AmpleSupport team. Leads and managers are the only AmpleSupport team members with authorization to process data correction requests using AmpleSupport Administration Tooling. Administration tooling tracks the complete audit history of the tasks completed by an authorized team member in a production instance including the following: - Audit ID - Which values were corrected - Who performed the correction - The time the correction occurred Post-Correction Validation Once an authorized team member has completed the data correction task, an Ample Organics CSR will communicate with the authorized user who submitted the ticket and include details on the values and data that were modified.

Last updated on Feb 03, 2026

Seed-to-Sale Best Practices

Ample Organics offers flexibility to allow each licence holder to develop workflows that suit the needs of their facility. However, after working with a range of licence holders, Ample Organics has compiled a list of best practices for new Ample Organics users. The practices outlined in this article encourage efficient workflows while prioritizing reporting accuracy. Security Roles QA Permissions The qa_release permission allows the user to release cannabis from a Bulk Lot for sale after the Bulk Lot has passed QA inspection. Health Canada regulations dictate that only the QA Manager–a user with the QA Super security role–should have permission to release cannabis for sale. However, the Admin security role includes all permissions by default, which affords Administrators access to QA functionality in Ample Organics. Before starting production, a licence holder should Create a New Security Role that affords Administrators all permissions except qa_release. Ample Organics recommends naming this security role Admin w/o QA Release. mceclip0.png Admin Access Users with the Admin security role have access to all functions throughout the Seed-to-Sale software. To keep an environment as secure as possible, a licence holder should limit the Admin security role to 1-2 users. mceclip1.png Grow Module Naming Batches Ample Organics recommends assigning batch names that denote the cannabis strain and the date on which the batch was created. Names that are too long will not fit on a batch label, so use an abbreviated name and date. For instance, a batch of Wedding Crasher cannabis created on August 16, 2019, might be named WEDD-16082019*.* mceclip2.png Labelling Ample Organics does not recommend a licence holder label plants with individual plant ID tags. If each plant is labelled individually, selecting a subset of plants in a batch to destroy, advance, or split off becomes incredibly time-consuming, as a Grow Technician would have to scan each plant individually to act. Instead, label plants with a Batch Tag. A batch tag identifies the plant as part of a given batch, without assigning the plant a specific ID number. This allows Grow Technicians to select a subset of plants at the batch level. mceclip3.png However, a licence holder should label Mother Plants individually. Harvesting In the Harvesting Workflow, Grow Technicians can choose between four harvest modes. Ample Organics recommends licence holders use the Batch Subset (No Scanning) harvest mode. This is the most efficient harvest mode and does not require Grow Technicians to record the pre-trimming weight–also known as the Total Plant Weight. In this workflow, Grow Technicians only record the weight output to the Bulk Lot for processing and the weight destroyed, which are the values most relevant to Health Canada. If Grow Technicians elect to record the Total Plant Weight, they will have to weigh the cannabis again before outputting weight to the Bulk Lot. This creates additional, unnecessary work, and may result in inaccuracies. Productions Module Production & Bulk Lot Management - A licence holder should have one–and only one–production for each cannabis strain produced at their facility. For instance, if a licence holder offers Brain Candy cannabis, Processing Technicians should create one production for Brain Candy. Any Bulk Lot of Brain Candy cannabis will go into this production. This declutters and simplifies the index of productions. mceclip4.png - When Creating a New Bulk Lot, give the Bulk Lot a unique name that denotes the Bulk Lot's strain, the source batch's date of creation, and the lot's cannabis form. Names that are too long will not fit on a Bulk Lot label, so use an abbreviated name and date. For instance, a Bulk Lot of dried Golden Goat cannabis from a batch created on May 2, 2019, might be named GOLD-050319-Dry*.* mceclip5.png Lab Reports Some licence holders have laboratories onsite for QA testing. To account for any weight used for internal testing, Create a New Lab Report, and mark the lab report as Internal. mceclip6.png Totes Ample Organics discourages the use of Totes during the processing workflow. To separate a Bulk Lot into smaller, manageable units, Create a New Bulk Lot and split off some of the cannabis weight. Later, Processing Technicians can Transfer the Weight back to the parent Bulk Lot to test the cannabis as a unit. mceclip7.png Work Orders Module Work Order Types Processing Technicians should limit the menu of Work Order Types to only those processes employed at their facility. Furthermore, avoid including Work Order Types that are too similar. For example, including Work Order Types for both Sorting and Separating will only confuse the processing team. mceclip8.png Products Module Medical vs Recreational SKUs Ample Organics discourages licence holders from using the same SKU in both the recreational and medical markets. This can cause reporting issues. If a licence holder sells the same cannabis product in both the medical and recreational markets, they should create a distinct SKU for each market. mceclip3.png

Last updated on Feb 03, 2026

Ample Organics Design Customization / Third-Party Integration FAQ

Client Portal (E-commerce Site) **How do we add our company logo and company information?**Our team will add your logo and include your company information in the Client Portal footer. Can we change the look and feel? We can customize styles via CSS. Currently, we do not support customizations to layout or content, or the HTML or JS. For a more custom experience, you may opt to build your own Client Portal leveraging our API. **What is the procedure for design customizations?**You may provide a style guide and let our designers apply your conventions. Alternatively, we can insert your custom CSS, or base styles on mockups that you provide (Sketch, Illustrator, or Photoshop). Our team will send you sample screenshots of the customizations for you to approve. **How long does the customization process take?**The customization work begins once all deliverables have been received. We require a minimum of 30 days from receipt of deliverables to code deployment to your preview environment. Are we able to dynamically include headers and footers from our main website? This is currently not supported. We encourage you not to replicate your corporate website styles as to avoid confusing the user but instead work with us to style the Client Portal to be brand-consistent. **Can we use Single Sign On functionality to extend user sessions to our company website / other products?**SSO is not currently supported. Emails **What are the email templates?**Many emails are triggered by the seed-to-sale software, some automatically and some manually. Your Account Manager will and can provide an email template package that details our various email templates, their purposes, and their triggers. **What do the emails look like?**Your emails will be visually basic with standard-sized black text on a white background – your Account Manager will and can provide a sample. We can include your logo at the top before the text begins. We can include contact information (text/links) and/or a disclaimer at the bottom after the text ends. **Can I have styled email templates?**Styled email templates are a chargeable enhancement. Fees are dependent on the scope of your designs. Speak to your Account Manager to learn more about your options. **Do we write our email copy?**You may opt to use our default email copy (modified to include your unique company information), or you can deliver modified versions of the email templates provided by your Account Manager for our team to implement. Please note that once an email copy has been delivered, changes must be handled as support requests. Please make sure your copy is final, and don't hesitate to ask us questions! We encourage you to keep marketing messages out of your transactional emails to comply with anti-spam laws. **After the initial delivery of the email copy, how do we change it?**Changes to existing email copies are handled as support requests. How long do email changes take before going live?We require30 days of lead time** to make and deploy code changes to your preview (testing) environment, starting from the receipt of your request and any required deliverables. We cannot guarantee a turnaround with less than 30 days lead time, but we will try our best to make it happen! **Can we integrate the client database in the seed-to-sale software with our email service (ex. Mailchimp)?**Currently, we do not support any automatic synchronization between our database of patients and third-party email services. As a workaround, you can export your client database from the seed-to-sale software and upload that to your preferred email service. Other Integration **Can we integrate our online patient registration form with Ample Organics to automatically create users in Ample Organics?**Yes, you can use our API to build a form for these purposes.

Last updated on Feb 03, 2026

Scheduled Maintenance & Emergency Changes

Occasionally, Ample Organics' software engineers need to conduct maintenance and/or push new feature developments to your Seed-to-Sale environment to improve stability, performance, and security. We’ve outlined the type of work that we conduct, and the impact of that work, below to keep you informed. Types of Work The type of work that we conduct currently falls into one of two categories: - Scheduled Maintenance - Emergency Changes Scheduled Maintenance As of January 2020, Ample Organics is introducing routine Scheduled Maintenance windows. When Scheduled Maintenance is underway, developments to the platform are being implemented that may impact or change stable production environments. During Scheduled Maintenance windows the Seed-to-Sale platform will be inaccessible, and therefore, we’ve taken great care to select dates and times for Scheduled Maintenance to occur outside the peak hours of your business operations. Our new Scheduled Maintenance windows are as follows: | | | | | --- | --- | --- | | Day | Hours of Maintenance | Total Hours of Maintenance | | Every Thursday | 2:00 AM EST to 6:00 AM EST | 4 Hours | | Every Sunday | 2:00 AM EST to 6:00 AM EST | 4 Hours | A change freeze takes place on the last week of each month, during which no updates will occur. We’ll be updating our Knowledge Base, Customer Support ticketing system, and our Customer Support telephone line with messaging to remind you of these dates and times. Emergency Changes An Emergency Change is an urgent change that must happen quickly to respond to a problem that may affect the health of the platform or the integrity of customer data. Emergency Changes should be rare and by their nature are difficult to categorize. An example may be a patch to address a critical security vulnerability. When an Emergency Change is required that could impact your preview or production environments, we will take into account the possible impact, the time of day, and the risks associated with delays when we select a time to complete this work. If possible, we will provide advanced warnings, and all other updates will be provided within the Customer Support tickets.

Last updated on Feb 03, 2026