Orders that are covered by an insurance policy such as Veterans Affairs Canada are co-billed. This means the patient will only pay the out-of-pocket amount–which may be zero–and the licence holder will be reimbursed by the insurance company. When an order covered by a policy has shipped, a Customer Service Representative–or CSR–must generate a Policy Receipt. The Policy Receipt includes information tailored to the insurance company and will omit any product specific information.
Required permission(s): order_read, order_update
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In the Orders module, select an order that has been covered by a policy.
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Note*: The order must be Placed, Shipped, or Delivered.*
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Scroll down to the Documents section, and click Generate to open a menu of options.
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Select Policy Receipt to generate a new Policy Receipt. The new receipt will appear in the list in the Documents section.
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Click Download to download the receipt.
The CSR can also Generate and Download a Confirmation Receipt or Generate and Download a Shipping Receipt.
Visit the Client's Profile to Add a Policy to the Client.