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How to Extend a Client's Prescription (Basic)
How to Extend a Client's Prescription (Basic)
Andrew Day avatar
Written by Andrew Day
Updated over a week ago

Follow the steps below to extend a prescription affected by Health Canada's COVID-19 prescription extension policy.

Please note that this process will be automated by a one-time script for any client who pays for the premium prescription extension feature. A licence holder with the premium feature can Extend Prescriptions for clients created after the one-time script from the COVID-19 Prescription Extension tab.

  1. In the Clients module, select a client.

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  2. Open the Prescriptions tab.

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  3. Select the client's most recent prescription. The prescription's expiration date must be between March 13, 2020 and September 30, 2020.

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  4. Beneath the Length of Prescription field, check the Extended Prescription box. This ensures the prescription is counted as "extended" in relevant reports.

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  5. Adjust the Length of Prescription field accordingly.

    • Note: Hover over the icon to view guidelines for extending client prescriptions.

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  6. Click Save to finalize the extension.


A licence holder can keep track of clients with extended prescriptions through a new report in the Client Reportstab.

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