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How to Extend a Client's Prescription (Basic)
How to Extend a Client's Prescription (Basic)
Andrew Day avatar
Written by Andrew Day
Updated over a week ago

Follow the steps below to extend a prescription affected by Health Canada's COVID-19 prescription extension policy.

Please note that this process will be automated by a one-time script for any client who pays for the premium prescription extension feature. A licence holder with the premium feature can Extend Prescriptions for clients created after the one-time script from the COVID-19 Prescription Extension tab.

  1. In the Clients module, select a client.

  2. Open the Prescriptions tab.

  3. Select the client's most recent prescription. The prescription's expiration date must be between March 13, 2020 and September 30, 2020.

  4. Beneath the Length of Prescription field, check the Extended Prescription box. This ensures the prescription is counted as "extended" in relevant reports.

  5. Adjust the Length of Prescription field accordingly.

    • Note: Hover over the icon to view guidelines for extending client prescriptions.


  6. Click Save to finalize the extension.

A licence holder can keep track of clients with extended prescriptions through a new report in the Client Reportstab.

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