Health Canada has granted extensions on prescriptions set to expire between March 13th, 2020 and September 30th, 2020. This accommodates patients who have been unable to get prescription renewals due to COVID-19. In response, Ample Organics has temporarily adjusted prescription logic and added functionality to allow licence holders to extend eligible prescriptions.

Note that prescription amendments only apply to patients in the Approved or Expired registration status.

This update is available at two price tiers:

Previously a prescription's duration was capped at 12 months, but to accommodate Health Canada's prescription extension policy, a prescription may be valid for as long as 18 months.
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A Customer Service Representative–or CSR–must check a box on the client's prescription page to indicate that the prescription has been extended. This allows the Patient Tracker V2 report to track the use of this feature. Additionally, a tooltip has been added to the Length of Prescription field to outline the conditions under which a licence holder is authorized to extend the client's prescription.

See How to Extend a Client's Prescription (Basic) for a closer look at this workflow.

For a one-time fee, a licence holder can access additional features that expedite the prescription extension process and make it easier to track and manage future extensions.

For licence holders who opt into the premium prescription extension feature, Ample Organics will run a one-time script that to automatically apply the COVID prescription extension to all eligible prescriptions. Clients with registration documents that expired between March 13, 2020, and June 25, 2020, will receive extensions to December 26, 2020. Clients with registration documents set to expire between June 26, 2020 and September 30, 2020 will receive a 6 month extension that begins the day after their prescription is set to expire. This saves a licence holder's Customer Support team the trouble of updating each prescription individually.

As part of the premium offer, Ample Organics will add a new COVID-19 Prescription Extension tab in the Clients module to track new clients with prescriptions eligible for extension. This ensures any patients added after the prescription extension script is run can have prescriptions extended on a per-client basis, and saves CSRs the trouble of checking each prescription manually. This tab will be obsolete after September 30, 2020, and will be removed in a subsequent release.

See How to Extend a Client's Prescription (Premium) for a closer look at this workflow.

If a client's prescription is extended by the COVID-19 extension script or the temporary script extension functionality through the COVID-19 Prescription Extension tab, a note will automatically appear in the Notes section on the client's Overview tab. The note will read, "This patient's script was extended using Covid Prescription Expiry Extension functionality."

If a client's prescription is extended by the COVID-19 extension script or the temporary script extension functionality through the COVID-19 Prescription Extension tab, the client will receive an automated email notification about the update. The email will include the licence holder's logo and verbiage and include a copy in both English and French. The text of this email cannot be customized.

For an itemized list of updates, visit the COVID-19 Prescription Extension Release Notes.