Once a complaint is resolved, declutter the index on the Complaints Dashboard by archiving the complaint. Archived complaints only appear in the complaints index if a user selects Show Archived.
Required permission(s): complaint_read, complaint_archive
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In the Complaints module, select a complaint.
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Click the
icon to open a menu of options.
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Select Archive and Close. This opens the Archive and Close Complaint modal.
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Enter the reason for archiving the complaint in the field provided.
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Click Archive to archive and close the complaint, if not closed already.
Visit the Complaints Dashboard to Record a New Complaint or Close a Complaint.