How to Close a Complaint

Closing a complaint indicates that the licence holder's QA team has completed all necessary investigations and/or corrective actions, and no further action is required.

1. In the Complaints module, select a complaint.

   

2. Ensure that the investigation is closed, if applicable.

   1. Open the Investigation tab.

      

   2. Click the

      

      icon to unlock editing capabilities.

   3. Update the details of the investigation, if necessary.

   4. Click Close Investigation. The tab's status will update to Closed.

      

   5. Click Save to finalize the change.

3. Ensure that any corrective actions are closed.

   1. Open the Corrective Actions tab.

      

   2. Click the

      

      icon to unlock editing capabilities.

   3. Update the details of the corrective actions, if necessary.

   4. Click Close Corrective Actions.The tab's status will change to Closed.

      

   5. Click Save to finalize the change.

4. Navigate back to the Overview tab.

   

5. Click the

   

   icon to unlock editing capabilities.

6. Click Close Complaint. The complaint's status will change to Closed.

   

7. Click Save to finalize the change.

Once closed, the complaint will still appear in the index on the Complaints Dashboard. To remove the complaint from the index, Archive the Complaint.