If a client with a recurring order wants to resume creating orders manually, a Customer Service Representative–or CSR–can disable the recurring order.
Required permission(s): client_read, order_update
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In the Clients module, select a client.
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Open the Recurring Order tab.
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Set the recurring order's status to Disabled.
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Click Save to disable the recurring order.
Once the recurring order is disabled, a CSR can manually Create New Orders for the client in the Orders module. Alternatively, the client can Place Orders through the Client Portal.