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How to Add a New Complaint Category

Last updated on Feb 03, 2026

Complaint categories–such as QA, Customer Service, and *Production–*are general categories used to group similar complaint types. Follow the steps below to create a new complaint category.

  1. In the Complaints module, open the Complaint Types tab.

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  2. In the Complaint Categories section, click New.This opens the Create Complaint Category modal.

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  3. Enter a unique name for the complaint category in the provided field.

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  4. Click Create to add the new complaint category.

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A complaint category may contain several complaint types. Click New in the Complaint Types section to Add a New Complaint Type.