Home Complaints How to Add a New Complaint Type

How to Add a New Complaint Type

Last updated on Feb 03, 2026

When recording a complaint, a Customer Service Representative must select a complaint type to describe the specific problem. This could be a leaky bottle, an incorrect label, or a customer service grievance. Follow the steps below to add a new complaint type.

  1. In the Complaints module, open the Complaint Types tab.

    mceclip0.png

  2. In the Complaint Types section, click New. This opens a Create Complaint Type modal.

    mceclip1.png

  3. Enter information about the new complaint type in the fields provided.

    mceclip2.png

    • Complaint Category Name: Enter a unique name for the complaint type.
    • Category: Select the complaint category to which this complaint type belongs.
    • QA Complaint: Select if this complaint type refers to a quality assurance issue.

  4. Click Submit to add the new complaint type.

    mceclip3.png

Click New in the Complaint Categories section to Add a New Complaint Category.