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Order Fulfillment Module
Order Fulfillment Module
Andrew Day avatar
Written by Andrew Day
Updated over a week ago

Fulfillment Associates use the Order Fulfillment module to move bottles of cannabis products through each stage of the order fulfillment process, from Picking to Labeling to Shipping. Here, Fulfillment Associates have access to Placed orders submitted through the Client Portal and Orders module, and can quickly progress an order from any stage of the fulfillment process. To access the Order Fulfillment module, tap the purple Order Fulfillment button on the Gun App landing page.
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Order Fulfillment Menu

Click the

icon to open a menu of options for the Order Fulfillment module:

  • Change Picking Mode: Switch Between Picking Modes to accommodate the license holder's order fulfillment workflow

    • Picking > Labeling > Shipping

    • (Picking & Labeling) > Shipping

    • Picking > (Labeling & Shipping)

    • Process Orders (Picking & Labeling & Shipping)

  • Choose Printers: Select the printers used during the order fulfillment process.

  • Print Picking List: Generate and Download a Picking List for multiple orders. Each order on the picking list includes a summary of all units to be picked, as well as a QR code to allow the Fulfillment Associate to quickly access the order through the Gun.

Order Fulfillment Stages

From the Order Fulfillment homepage, a Fulfillment Associate can access packing orders at any stage of the order fulfillment process. Depending on the picking mode selected, these stages display a bit differently, and two or more stages may be combined into a single stage. However, the basic stages are always the same regardless of the picking mode selected. For more details on this process, visit our article on How to Fulfill an Order.

Picking

In the Picking stage, the Fulfillment Associate selects units to fulfill the order. By selecting a packing order in the Picking stage, the associate can see:

  • The order's ID number

  • The customer's name

  • The SKUs on the order

  • The quantity of each SKU ordered

  • The remaining quantity of each SKU to be picked/scanned to fulfill the order
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Once the Picking stage is complete, the packing order proceeds to the Labeling stage.

Labeling

In the Labeling stage, the Fulfillment Associate adds patient and order labels to the units selected in the picking stage. By selecting a packing order in the Labeling stage, the associate can see:

  • The order's ID number

  • The customer's name

  • The bottle numbers of each SKU selected in the Picking stage

  • The quantity of each SKU in the order

  • The remaining quantity of bottles to be scanned and labeled
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Once the Labeling stage is complete, the packing order proceeds to the Shipping stage.

Shipping

In the Shipping stage, the Fulfillment Associate packages the products into a shipping container and prints a shipping label for the container. By selecting a packing order in the Shipping stage, the associate can see:

  • The order's ID number

  • The customer's name

  • The bottle numbers of each SKU selected in the Picking stage and labeled in the Labeling stage

  • The quantity of each SKU in the order

  • The remaining quantity of bottles to be scanned and packaged
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If the Fulfillment Associate makes a mistake at any stage of the order fulfillment process, they can return to the Orders module on the web platform to Reset Picking for the Order.

Cannabis must be packaged in bottles before the license holder can begin fulfilling orders. Visit the Packaging Runs module to Package Cannabis.

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