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How to Disable a Physician
How to Disable a Physician
Andrew Day avatar
Written by Andrew Day
Updated over a week ago

If a physician's licence to prescribe cannabis has been revoked, a Customer Service Representative–or CSR–must disable the physician to ensure that all prescriptions associated with the physician are also disabled. Please note that disabling a physician is irreversible. A CSR cannot restore a disabled physician to Active status.

Required permission(s): physician_read, physician_update

  1. In the Medical Settings module, open the Physicians tab. It should be open by default.

  2. Select a physician to open the Physician's Profile.

  3. Scroll to the bottom of the page, and click Disable. This opens a Disable Physician confirmation modal.

  4. Click OK to disable the physician and all associated prescriptions.

The Medical Settings module also allows you to Add, Update, or Archive a physician.

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