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How to Add a New Complaint Type
How to Add a New Complaint Type
Andrew Day avatar
Written by Andrew Day
Updated over a week ago

When recording a complaint, a Customer Service Representative must select a complaint type to describe the specific problem. This could be a leaky bottle, an incorrect label, or a customer service grievance. Follow the steps below to add a new complaint type.

  1. In the Complaints module, open the Complaint Types tab.

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  2. In the Complaint Types section, click New. This opens a Create Complaint Type modal.

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  3. Enter information about the new complaint type in the fields provided.

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    • Complaint Category Name: Enter a unique name for the complaint type.

    • Category: Select the complaint category to which this complaint type belongs.

    • QA Complaint: Select if this complaint type refers to a quality assurance issue.

  4. Click Submit to add the new complaint type.

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Click New in the Complaint Categories section to Add a New Complaint Category.

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