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How to Add a New Complaint Category
How to Add a New Complaint Category
Andrew Day avatar
Written by Andrew Day
Updated over 11 months ago

Complaint categories–such as QA, Customer Service, and Production–are general categories used to group similar complaint types. Follow the steps below to create a new complaint category.

  1. In the Complaints module, open the Complaint Types tab.
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  2. In the Complaint Categories section, click New. This opens the Create Complaint Category modal.
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  3. Enter a unique name for the complaint category in the provided field.
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  4. Click Create to add the new complaint category.
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A complaint category may contain several complaint types. Click New in the Complaint Types section to Add a New Complaint Type.

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