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How to Add a New Complaint Category
How to Add a New Complaint Category
Miles Dinsmore avatar
Written by Miles Dinsmore
Updated over a week ago

Complaint categories–such as QA, Customer Service, and Production–are general categories used to group similar complaint types. Follow the steps below to create a new complaint category.

  1. In the Complaints module, open the Complaint Types tab.

  2. In the Complaint Categories section, click New. This opens the Create Complaint Category modal.

  3. Enter a unique name for the complaint category in the provided field.

  4. Click Create to add the new complaint category.


A complaint category may contain several complaint types. Click New in the Complaint Types section to Add a New Complaint Type.

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