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How to Archive an Order
How to Archive an Order
Miles Dinsmore avatar
Written by Miles Dinsmore
Updated over a week ago

Once an order advances past the Open status, the order can no longer be deleted, even if it is Cancelled or Refused. To declutter the Orders index, a Customer Service Representative–or CSR–can archive individual orders as necessary.

Required permission(s): order_read, order_update

  1. In the Orders module, select an order.

    • Note: Open orders cannot be archived.

  2. Click the


    icon to open a menu of options.

  3. Select Archive Order.


A CSR can also Archive All Shipped or Delivered Orders at once from the Orders index.

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