Once an order advances past the Open status, the order can no longer be deleted, even if it is Cancelled or Refused. To declutter the Orders index, a Customer Service Representative–or CSR–can archive individual orders as necessary.
Required permission(s): order_read, order_update
In the Orders module, select an order.
Note: Open orders cannot be archived.
icon to open a menu of options.
Select Archive Order.
A CSR can also Archive All Shipped or Delivered Orders at once from the Orders index.