When Adding a New Client, a Customer Service Representative–or CSR–must indicate the client's preferred language. CSRs configure these language options from the Settings tab.
In the Clients module, open the Settings tab.
Click the Languages sub-tab.
Click Add Language to open the Add Language modal.
Enter the new language in the field provided.
Click Add to add the new language.
From the Clients Settings tab, a CSR can also Add a New Referral Code, Add a New Call Log Reason, or Add a New Policy Type.