Closing a complaint indicates that the licence holder's QA team has completed all necessary investigations and/or corrective actions, and no further action is required.
- In the Complaints module, select a complaint.
- Ensure that the investigation is closed, if applicable.
- Open the Investigation tab.
- Click the
icon to unlock editing capabilities.
- Update the details of the investigation, if necessary.
- Click Close Investigation. The tab's status will update to Closed.
- Click Save to finalize the change.
- Open the Investigation tab.
- Ensure that any corrective actions are closed.
- Open the Corrective Actions tab.
- Click the
icon to unlock editing capabilities.
- Update the details of the corrective actions, if necessary.
- Click Close Corrective Actions. The tab's status will change to Closed.
- Click Save to finalize the change.
- Open the Corrective Actions tab.
- Navigate back to the Overview tab.
- Click the
icon to unlock editing capabilities.
- Click Close Complaint. The complaint's status will change to Closed.
- Click Save to finalize the change.
Once closed, the complaint will still appear in the index on the Complaints Dashboard. To remove the complaint from the index, Archive the Complaint.