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How to Add a Note to an Order

Last updated on Feb 03, 2026

If an order requires special consideration during the order fulfillment workflow, a Customer Service Representative–or CSR–can attach a note to the order with details. The note will be visible to Fulfillment Associates on the order's Overview tab in the Gun App.

Required permission(s): order_read

  1. In the Orders module, select an order.

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  2. Scroll down to the Notes section.

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  3. Click New. This opens the Attach New Note modal.

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  4. Enter a title and body text for the note in the fields provided.

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    • Checking the Trigger pop-up notification box ensures the note will appear as a pop-up notification when a user opens the Order's Profile.

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  5. Click Create to finalize the note. When a Fulfillment Associate opens the order through the Gun App, the

    the icon will be coloured to indicate that the order has a note attached.

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Visit the Order Fulfillment module on the Gun App to complete the Order Fulfillment Process.