How to Archive an Order

Once an order advances past the Open status, the order can no longer be deleted, even if it is Cancelled or Refused. To declutter the Orders index, a Customer Service Representative–or CSR–can archive individual orders as necessary.

Required permission(s): order_read, order_update

1. In the Orders module, select an order.

   

   • Note*: Open orders cannot be archived.*

2. Click the

   

   icon to open a menu of options.

   

3. Select Archive Order.

   

A CSR can also Archive All Shipped or Delivered Orders at once from the Orders index.