If a bottle is destroyed in error from an Order's Profile, a Customer Service Representative–or CSR–can reverse the destruction and restore the bottle.
Required permission(s): order_read, destruction_lot_read, order_update
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In the Orders module, select an order that has been Placed, Shipped, or Delivered.
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Open the Destruction tab. Here, a CSR can see all bottles that have been picked for the order, and each bottle's destruction status.
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Select a bottle that has been destroyed. This opens the Undestroy Bottle modal.
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A destroyed bottle will read True in the Destroyed column.
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Click OK to restore the bottle.
Visit the Recall Process Guide for information on product recall procedures.